barbro72
Thank you for the follow up.
How was it left with Adobe Chat? Did it offer you your money back?
This is what I would like you to do if you have a purchased serial number with 24 digits xxxx xxxx xxxx xxxx xxxx xxxx....I am assuming that you have Premiere Elements 12 and are trying to install it on Windows 8 64 bit computer.
1. Go to Control Panel/Programs and make sure that Premiere Elements 12 is not listed under installed programs.
Uninstall it if it is.
2. Disable the antivirus and firewall(s). Be sure your Internet connection is working...shut down the router for 30 to 45 seconds. And, clear the default browser's Advanced/Network/Cached Web Content.
3. Run the free ccleaner
https://www.piriform.com/ccleaner/download
(regular cleaner and registry cleaner parts)
4. Reinstall Premiere Elements 12 from your installation files and insert your purchased serial number into the installation when it is asked for.
Please clarify...how did you purchase Premiere Elements 12
a. online download from Adobe
or
b. installation disc that came with the box packaged purchase
or
c. other
Please let us know the outcome.
Thanks.
ATR